Thank you for your purchase at https://pedesign-11.us/ (the “Site”). This policy explains how we deliver our digital products.
1. No Physical Shipping
All products sold on our Site are digital goods. No physical items, such as CDs, DVDs, or boxes, will be shipped. All products are delivered electronically to the email address you provide during checkout.
2. The Delivery Process
Immediately after your payment is successfully processed, our automated system will send a delivery email to you.
This email will contain:
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Your unique product activation key(s).
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A secure link to download the software installer.
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Instructions for installation and activation, where applicable.
3. Expected Delivery Time
Our delivery process is automated and typically instantaneous. You should receive your delivery email within a few minutes of your purchase confirmation.
However, please allow up to 30 minutes for the email to arrive, as occasional delays can occur due to payment processing or email server latency.
4. Troubleshooting: If You Don’t Receive Your Email
If you have not received your delivery email after 30 minutes, please follow these steps:
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Check Your Spam or Junk Folder: This is the most common reason for a missing delivery email. Please check these folders thoroughly.
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Confirm Your Email Address: Ensure the email address you entered at checkout was correct and free of typos.
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Contact Us: If you have completed the steps above and still cannot locate your email, please contact our support team immediately for assistance.
5. Contact Us
We are here to ensure you receive your product promptly. For any issues regarding your digital delivery, please do not hesitate to contact us.
Email: contact@pedesign-11.us